Cookie Policy

What's a cookie?

A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. 

Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

For further details please consult the help menu in your browser or find further information on Cookies and their use at the website or to find out about the rules on the use of Cookies visit the Information Commissioner's Office website.  

How do we use cookies?

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.

Cookies are either:

Session cookies 

These are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or

Persistent cookies 

A persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.  

Cookies can also be categorised as follows:

Strictly necessary cookies

These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These include those used to access and use the Customer Online Ordering or Reporting Systems. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

Performance cookies

These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

Functionality cookies 

These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

Some of the visitor tracking services (such as Google Analytics) use a request for a small pixel image from a server sending visitor data in the request.

Cookies we use

Name of CookiePurposeDomainCategoryCookie TypeExpiry
CraftSessionIdContent Management System – Allows us to quickly respond to your needs and provide the most up-to-date  & subdomainsStrictly Necessary HTMLSession
__RequestVerificationTokenAura Graphics Online Ordering System – Essential for helping prevent Cross-Site Request Forgery (CSRF) Necessary HTMLSession
ASP.NET _SessionId Aura Graphics Online Ordering System – Essential for processing checkout Necessary HTMLSession
.AuraFormAuthAura Graphics Online Ordering System – Essential for processing checkout Necessary HTMLSession
cookieconsent_statusStores response to cookie & subdomainsStrictly Necessary HTML1 year
_gaGoogle Analytics – Visit tracking - unique id to generate statistical data on use of the  & subdomainsPerformance (Statistics)HTML2 Years
_gidGoogle Analytics – Visit Tracking - unique id to generate statistical data on use of the  & subdomainsPerformance (Statistics)HTMLSession
_gat_UA*Google Analytics – used to throttle request  & subdomainsPerformance (Statistics)HTMLSession
_hjincludedInSampleHotJar – User Interface Research - Determines if the user's navigation should be registered in a certain statistical place  & subdomainsPerformance (Statistics)HTMLSession
collectContent Management System – Allows us to quickly respond to your needs and provide the most up-to-date
Performance (Marketing)
PixelSession - cross references network location (IP and ISP) to indicate organisational detailsdashboard.whoisvisiting.comPerformance (Unclassified)PixelSession

Last updated: 15 May 2018